Privacy Policy – JW Property Services
Last updated: September 2025
JW Property Services (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website, contacting us, or booking our services.
1. Information We Collect
We may collect and process the following information:
✓ Personal details – such as your name, phone number, email address, and home address when you contact us or request a quote.
✓ Service details – information about the property services you require (e.g. carpentry, electrical work, maintenance).
✓ Communication records – copies of emails, phone calls, or messages relating to your enquiry or service.
✓ Website usage data – non-identifiable information such as IP address, browser type, and pages visited (via cookies).
2. How We Use Your Information
Your information may be used to:
✓ Respond to your enquiries and provide quotes.
✓ Deliver the services you request.
✓ Manage customer records and bookings.
✓ Improve our website, services, and customer experience.
✓ Comply with legal obligations and record-keeping requirements.
We will never sell your information to third parties.
3. Sharing Your Information
We only share your data when necessary to deliver our services. For example, this may include:
✓ Trusted subcontractors or suppliers assisting with a project.
✓ Legal, regulatory, or law enforcement authorities when required.
4. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. However, no online transmission is completely secure, and you share information at your own risk.
5. Data Retention
We retain your personal information only as long as necessary to:
✓ Complete the service you have requested.
✓ Meet legal, tax, or accounting requirements.
6. Your Rights
Under UK GDPR, you have the right to:
✓ Access the personal data we hold about you.
✓ Request correction of inaccurate data.
✓ Request deletion of your data (where legally permitted).
✓ Object to or restrict processing of your data.
✓ Request a copy of your data in a portable format.
To exercise any of these rights, please contact us at:
📧 jw-property-services@outlook.com
7. Cookies
Our website may use cookies to improve functionality and track visitor behaviour. You can control or disable cookies in your browser settings.
8. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
📍 JW Property Services, 14 Beaufort St, Brynmawr, Ebbw Vale NP23 4AG
📞 Jai: 07716 633536 | 📞 Roger: 07380 795348
📧 jw-property-services@outlook.com
If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.